Hello loyal friends,
We want to thank our clients for being so understanding this week as we adjust to this new process. We know that it is not convenient, and it is a little bit cumbersome, but in this time of uncertainly, if all we experience is a little bit of inconvenience, then we are thankful for that. Throughout all of this, all changes we make are with the interest of keeping our staff healthy and our clients safe, so that we may continue to be there for you and your pet.
At this time, we will no longer be open on Saturdays, and will close early on Thursdays. Our hours will be Monday-Friday 9:00am-5:30pm. This decision to change our schedule was not taken lightly, we have been providing uninterrupted Saturday service for almost 40 years. We are sorry that we need to temporarily suspend Saturday service, but we feel it is the best decision at this time and we are sure our loyal clients will understand.
We will also not be scheduling any healthy pet routine procedures like vaccines at this time. An exception to this is puppy and kitten vaccines, and if vaccines are needed to be boarded. If your pet is healthy, and have no concerns, we recommend you stay home and limit exposure. Once the need for social distancing has past, we will get all of our patients caught up on their healthy pet visits. We will continue to be here for any sick pets, or pets with ear, eye or skin problems etc. It is our goal to continue to care for our patients to maintain as much comfort and continuity of care as possible, and so as not to inundate the emergency rooms.
Stay healthy friends, and enjoy these quiet extra moments at home with your pets.
All Creatures Vet
Our new protocol of no clients in the building has been going well this week, to review here is our email from last week:
In order for us to continue protecting the health and safety of our staff and clients, we are taking further precautions. In an effort to maintain social distancing as much as possible, no client shall enter the clinic unless authorized by one of the staff members. When you arrive at the clinic for your appointment, stay in your car and call us at 360 435 8929. When the doctor is ready to see your pet, a staff member will bring the pet into the clinic, and the doctor will call you for history and discuss exam findings and recommendations. The same process will occur for surgery and dental drop offs, we will be admitting these patients one at a time from the side door off the parking lot (signs will be posted), please stay in your car and call when you have arrived.
Additionally, we ask that you plan ahead for food and medication refills. Please take note well in advance if you will be needing refills soon, and call at least 5 days ahead of time for refills. We will call you when your product is ready, and will take payment over the phone. Once you have arrived at the clinic to pick up please remain in your car and call 360 435 8929 and we will place it outside the door for pick up. We will also mail medication to you at no additional charge during this time, or you can also order food, medicine and flea treatments through our online pharmacy and have it mailed directly to you :
Or linked from our website https://www.allcreaturesvetservice.com/ under “online store”
And as we said last email, we are continuing to maintain our high standard of sanitation and take everyone's health very seriously. Please remember, for the time being, even with these new precautions in place, we ask that if you are scheduled to see us and you OR a direct family member are exhibiting respiratory illness especially with fever or cough, that you reschedule your appointment to when you feel better and are no longer symptomatic.
We understand that these changes are an inconvenience, and vastly different from how we normally go about our day. We hope that you understand why we are taking such precautions. Our staff needs to continue to stay healthy so that we may continue with uninterrupted service to our patients. In addition, we have many clients who fall in the high risk category, or have family members that do, and as a result may be afraid to come to the vet for risk of exposure. By implementing these changes now, we hope you will be relieved to know your pet can still receive care, while keeping yourself safe.
Maintaining communication is very important to us. We will continue to update you via email, and please, if your friends and family are clients of ours, but do not receive our emails, please encourage them to provide their email addresses to us. The easiest way is to email us at: [email protected], subject line PLEASE ADD MY EMAIL ADDRESS, and we will make sure you will receive communication from us.
We hope we can all take comfort in knowing that we are a community and no one is truly isolated in this world of internet connection/FaceTiming. Dr. Cavanagh has been providing veterinary care to this community for almost 40 years, well before the age of cell phones, lap tops. We might have to get a bit creative in the coming weeks, but rest assured we will do everything in our capacity to continue providing excellent loving care to your pets.
Your friends at All Creatures Vet Service